Refund Policy

REFUND

Returns policy

We offer a 30 day money back guarantee.

If you are unhappy with your product for any reason and wish to return it you have 30 days from the date of receiving it.

The product must be returned in the same condition it was received, with full content, unopened and undamaged.

Returns Procedure

Please email info@chocolate-bouquets.com with your order number.
We will then email a printable Royal Mail return label.
Once your parcel is ready take it to any Post Office, It will then be scanned and you will be given a postage receipt.
You must use the returns label that is provided, if you use a different carrier and the item gets lost or damaged in transit we will not be able to process your refund, we also will not cover the cost of postage via a different carrier.
Once the product has been received back and checked over we will process your refund within 48 hrs, please note you will be charged a return postage fee of £5.95.
You will then receive a confirmation email once the refund has been processed.

Damages Procedure

If your item arrives damaged or with any content missing please email us info@chocolate-bouquets.com and provide the order number and photos of the product, this will speed up the process of sending a replacement and will also allow us to report to our carrier on damage in transit.

Refunds Procedure

You will receive an email once a refund has been processed.

Refunds will be processed through the original payment method.

All methods of payment have different refund policies and time scales, you should contact your provider for more information.

Bespoke gift Refunds

Unfortunately we do not accept returns on Bespoke gifts, unless they are damaged on delivery, as they are personalised they cannot be resold.